Frequently Asked Questions

• Our office is located in Richmond, Virginia. We offer in-person therapy in Richmond, VA, as well as secure virtual therapy sessions for clients across the state of Virginia.

• Yes. We provide in-person therapy at our Richmond office for clients who prefer face-to-face sessions in a calm, supportive environment.

• Yes. We offer secure, HIPAA-compliant virtual therapy for clients located anywhere in Virginia. Many clients choose telehealth for flexibility, accessibility, or comfort.

• Getting started is simple:

  1. Reach out through our contact form or phone number

  2. Our team will help match you with an appropriate therapist

  3. We’ll schedule your first session and guide you through next steps

  If you’re unsure where to begin, we’re happy to help.

• Your first session focuses on getting to know you—your concerns, goals, and what led you to therapy. Your therapist will explain the process, answer questions, and work collaboratively with you to determine next steps. There is no pressure to share more than you’re ready for.

We offer:

• Individual therapy

• Group therapy

• Trauma and PTSD therapy

• Anxiety and depression counseling

• Grief and loss support

• Caregiver therapy

• Adolescent and teen therapy

• Support for burnout and life transitions

• PTSD Retreats

All services are provided using trauma-informed, evidence-based approaches.

• Yes. We offer therapy for adolescents and teens, supporting emotional regulation, anxiety, identity development, family stress, and life transitions.

• Yes. Candor Therapy Network offers group therapy options in Richmond, VA, including specialized support groups. Group offerings vary throughout the year—please contact us for current availability.

• We accept certain insurance plans like Anthem, Aetna, United/Optum, Sentara, GEHA, Kaiser, VACCN, and others and can also provide superbills for out-of-network reimbursement, depending on your policy. Our team can help you understand your options before your first session. Different providers are in network with different insurance companies.

Session fees vary depending on the therapist and service. We believe transparency is important and are happy to discuss fees, insurance, and payment options before you begin therapy.

Yes. Therapy is confidential and protected by HIPAA. We take privacy seriously and do not use AI software to record or analyze therapy sessions or notes.

Many clients come to us after previous therapy experiences that didn’t feel supportive or effective. We take time to understand what didn’t work and adjust our approach to better meet your needs, pace, and goals.

The therapeutic relationship matters. If something doesn’t feel like the right fit, we encourage open conversation and can help explore other options within our practice when possible.

Availability varies by clinician and service. We do our best to offer timely appointments and will communicate current openings when you reach out.

You can schedule by contacting us through our website or phone. Our team will guide you through the next steps and answer any questions you have along the way.

Yes! Many of our licensed providers are able to meet in the early morning, evenings, or weekends. Every provider offers virtual services for ultimate flexibility.

If you feel you need to make a complaint you can reach out to us via email or phone or fill out this form. Complaints will be reviewed by our ethics officer and internally investigated.